E-mail Etiquette

This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

This course may earn a Credly Badge.

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Learning Objectives

In this course, you will learn practical leadership skills. You will:

  • Transition from an individual contributor to a leader.
  • Develop an effective team.
  • Lead a team effectively.
  • Increase your effectiveness in leading different types of teams.
  • Develop a team mission, values statement, and vision to achieve business results.


    Course Details

    Course Outline

    1 - E-mail basics
  • E-mail characteristics
  • E-mail programs
  • When to use e-mail
  • Writing an e-mail message
  • 2 - E-mail policies
  • Company policies
  • Copyright laws, viruses, and liability
  • 3 - E-mail features and security
  • Features of an e-mail program
  • Securing e-mail
  • 4 - E-mail messages
  • Message headers
  • E-mail message body
  • 5 - E-mail effectiveness
  • E-mail recipients
  • Message management
  • 6 - Netiquette guidelines
  • Netiquette style
  • Emoticons and abbreviations
  • 7 - Composing online correspondence
  • Online communication
  • Language and punctuation
  • Efficient writing habits
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    Individuals taking this course may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills.

    Other Prerequisites

    Students should possess experience working in an organization as an individual contributor or possibly as a manager.

    E-mail Etiquette

    Course Length : 1 Day

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