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ITIL® Expert - Managing Across the Lifecycle (MALC)

Managing Across the Lifecycle provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL Service Lifecycle. After taking this course, delegates will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT Service Lifecycle.

This course prepares delegates for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification. Specifically, this course addresses the interfaces, interactions and organisational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ITIL® Expert - Managing Across the Lifecycle (MALC)

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Learning Objectives

The purpose of the ITIL Expert certificate in Managing Across the Lifecycle is to certify that the delegate has gained a thorough and detailed knowledge of the MALC advanced concepts, and has comprehended the essential principles of ITIL based MALC practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core MALC activities, such as:

  • IT Service Management Business and Managerial Issues
  • Management of Strategic Change
  • Risk Management
  • Managing the Planning and Implementation of IT Service Management (ITSM)
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

     

    Course Details

    Course Outline

    1 - Please contact the center for outline details
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    • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    Individuals wishing to attain the ITIL Expert certification in ITSM

    Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organisation

    IT professionals working in an organisation that has adopted ITIL and who need to be informed about and thereafter contribute to an on-going service improvement program

    Individuals seeking to progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite.

    This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

    Other Prerequisites

    Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification (2 credits), and gained at least 15 additional credits from Intermediate certificates (or other, appropriate ITIL qualifications). Your certificates must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least five years professional experience working in IT Service Management.

    ITIL® Expert - Managing Across the Lifecycle (MALC)

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    Course Length : 5 Days

    There are currently no scheduled dates for this course. Please contact us for more information.

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